```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Does BBHC accept insurance?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, we accept insurance. The type of insurance plan you have may affect which therapist you are paired with. Some insurance companies do not cover services provided by certain licensure levels, and not all therapists are credentialed with every insurance panel accepted by the practice." } }, { "@type": "Question", "name": "What insurance plans do you take?", "acceptedAnswer": { "@type": "Answer", "text": "BBHC accepts many insurance plans including Aetna, First Health, Meritain, Auxiant, WebTPA, BCBS, Blue Benefits Administration, Cigna, Wellfleet, Great West, Fallon, MBHP, HNE BeHealthy, WellPoint, Health New England Commercial, Harvard Pilgrim, Health Plans Inc., MassHealth, Medicare, Optum, United Healthcare, Mass General Brigham (Commercial and Medicaid), United Medical Resources (UMR), Oxford, Connecticare, United Healthcare Student Resources, Tufts, Tufts Commercial, Tufts Public, US Family Health, and Wellsense. Out-of-network coverage is available through Commonwealth Care Alliance, and BBHC also participates in the Diversified Open Network." } }, { "@type": "Question", "name": "What about Medicaid and Medicare?", "acceptedAnswer": { "@type": "Answer", "text": "BBHC accepts both Medicaid and Medicare plans. Coverage restrictions may apply depending on the specific plan and provider." } }, { "@type": "Question", "name": "What forms of payment do you accept for copays and deductibles?", "acceptedAnswer": { "@type": "Answer", "text": "Credit and debit cards are accepted and processed securely through Stripe. Clients are required to keep a card on file at the start of treatment. Cards are charged only for copays or deductibles due, and autopay can be enabled. Clients experiencing financial hardship are encouraged to contact BBHC to discuss available payment options." } }, { "@type": "Question", "name": "Why is there so much paperwork?", "acceptedAnswer": { "@type": "Answer", "text": "The required paperwork includes treatment consents, practice policies, financial agreements, and other forms that support safe and effective care. Most forms are completed at the start of treatment and renewed annually. Insurance companies often require demographic and consent information before benefits can be used." } }, { "@type": "Question", "name": "What information is required at the time of inquiry and why?", "acceptedAnswer": { "@type": "Answer", "text": "BBHC requires your legal first and last name, address, date of birth, sex assigned at birth, and insurance information. This information is needed to verify insurance benefits and help match you with an appropriate clinician without delaying the start of treatment." } }, { "@type": "Question", "name": "What credentials do your therapists have?", "acceptedAnswer": { "@type": "Answer", "text": "All BBHC therapists hold professional degrees that qualify them to provide clinical treatment. Licensed clinicians are credentialed through their respective licensing boards. Pre-licensed clinicians and interns receive supervision from independently licensed clinicians (LICSWs) to ensure quality of care. Clients are informed in advance if they will be working with an intern." } }, { "@type": "Question", "name": "Who can receive services from BBHC?", "acceptedAnswer": { "@type": "Answer", "text": "BBHC currently provides individual therapy services to adults age 18 and older. Clients must be Massachusetts residents, and anyone receiving telehealth services must be physically located in Massachusetts at the time of their appointment. Some clinicians may hold licenses in additional states." } }, { "@type": "Question", "name": "Does BBHC have liability insurance?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. BBHC maintains professional liability insurance coverage through HPSO." } }, { "@type": "Question", "name": "What EHR program does BBHC use to keep records and provide telehealth appointments?", "acceptedAnswer": { "@type": "Answer", "text": "BBHC uses SimplePractice for electronic health records, client communication, scheduling, and telehealth appointments. Clients can access a secure portal, receive appointment reminders, exchange secure messages, and join video sessions through the platform." } }, { "@type": "Question", "name": "What if I can't navigate the video platform? Can't you just call me?", "acceptedAnswer": { "@type": "Answer", "text": "BBHC encourages clients to make reasonable efforts to use video appointments whenever possible. Many insurance companies prefer or require audio-visual telehealth services and may not reimburse audio-only sessions unless specific medical necessity and technical barriers are documented." } }, { "@type": "Question", "name": "I've submitted an inquiry and provided all the necessary information. What happens next?", "acceptedAnswer": { "@type": "Answer", "text": "A member of the BBHC team, which may be a clinician, administrator, or supervisor, will contact you by phone or email. They will guide you through the next steps and help you begin the treatment process." } } ] } ```

Be. Behavioral Health Care

FAQ

Frequently Asked Questions

Yes, we do. The type of insurance plan you have may also have an impact on the therapist that you are paired with. Some insurance companies will not pay for services covered by specific licensure levels and not all therapists are credentialed with all insurance panels even if the group itself accepts the plan.

  • Aetna
  • First Health 
  • Meritain
  • Auxiant 
  • WebTPA
  • BCBS
  • Blue Benefits Administration
  • Cigna
  • Wellfleet
  • Great West
  • Fallon
  • MBHP
  • HNE BeHealthy
  • WellPoint
  • Health New England Commercial
  • Harvard Pilgrim
  • Health Plans, Inc
  • MassHealth 
  • Medicare
  • Optum
  • United Healthcare
  • Mass General Brigham (Commercial + Medicaid)
  • United Medical Resources (UMR)
  • Oxford
  • Connecticare
  • United Healthcare Student Resources
  • Tufts
  • Tufts Commercial
  • Tufts Public
  • US Family Health
  • Wellsense 
  • Out of Network: Commonwealth Care Alliance
  • Open Network: Diversified

We take both, but restrictions apply as previously outlined.

Credit and debit cards are processed through Stripe. You will need to have a card on file at the start of treatment, and your card will only be charged for copays or deductibles due. You can set your card up for autopay. If you are having trouble paying your copays or deductibles, please reach out to the owner of BBHC, Julia Thouin, directly at jthouin@bbhctherapy.com to discuss potential payment options. It is our goal not to create a financial hardship for our clients to receive treatment nor do we want our clients to go without treatment due to finances, but we also need to ensure we are compensated fairly for the services we provide.

There is a lot of paperwork, yes, but these forms serve a very important purpose. Nearly every professional that you receive services from where your health and safety are considered will have you fill out these kinds of forms like consent to treat, practice policies and financial agreements. You will only have to fill out these forms at the start of treatment and then again once per year. Also, please note that sometimes your insurance company requires these forms to be filled out and demographic information and that is out of our hands as a practice. If you choose not to use your insurance, we may not need all of this information, but most people need to use their benefits to make treatment more affordable.

Someone from BBHC (may not necessarily be your clinician- it may be an admin or a supervisor) will contact you from BBHC via phone or email. Keep a lookout for both! We will walk you through the steps and get you on your way to receiving treatment.

Legal first and last name, address, date of birth, sex at birth and your insurance information. This information is required so we can verify your insurance benefits if you are choosing to use your benefits to pay for services. If we are not able to verify your insurance, we cannot place you with your preferred clinician if you have one. To prevent delays in starting treatment please be prepared to provide this information at the time of referral.

All of our therapists have professional degrees that allow them to provide clinical treatment as a therapist. All clinicians except those clinicians who require supervision (meaning they have a graduate degree but have not gotten independently licensed yet) and interns are licensed by their respective boards. Clinicians who are under supervision working towards licensure and interns are supervised by fully independent licensed clinicians (LICSW) to ensure quality of care. If you are going to be treated by an intern, you will be notified of this information beforehand so you can consent to being treated by an intern.

At this time we only treat adults 18 years and older for individual treatment. You must also be a Massachusetts resident and if you are receiving telehealth services you must be present in the State of Massachusetts at the time of your appointment. Even if you are employed in Massachusetts and that is where you receive your insurance benefits from, you still need to be physically located in Massachusetts at the time of your appointment. This pertains to licensing. Each state has their own licensure system and because in the United States we unfortunately we do not have an interstate compact fully executed we cannot treat clients outside of the states we are licensed. Some clinicians may be licensed in multiple states, please feel free to inquire about who is licensed in what states.

Yes, we are fully insured by HPSO.

We use SimplePractice. SimplePractice allows you to set up a portal which includes access to your important information. You can download an app to use SimplePractice on your phone. SimplePractice can be set up to send reminders (highly recommended) and has a secure message feature to communicate with your clinician and the practice. Your video appointment links will be sent via SimplePractice to your email and/or via text.

We kindly ask that you commit to trying to troubleshoot any barriers to using the video option. The video option isn’t just a preference. Some insurance companies are actually the ones who have a preference for audio/visual treatment versus audio only treatment. Some insurances may not pay for audio only services unless reasonable effort to make audio/visual treatment work and medical necessity can be established otherwise.

Start Your Therapy Journey Today!

Why Be.? This is actually a question and a call to action. Be. got it’s name from the dictionary and in the therapy room. The definition of the word Be is a verb that means to exist or live. A common phrase heard in therapy, “I just want to be.” At Be, We provide a space for individuals to slow down, are validated in being human, to understand themselves to move toward change with compassion and intention without pressure to perform or “fix” themselves. If you are considering looking for a therapist, choose Be. and Follow the links below to start working with us today.

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