Privacy Policy – Be. Behavioral Healthcare LLC.

Privacy Policy

Be. Behavioral Healthcare LLC. | bbhctherapy.com | Effective Date: March 20, 2026

Be. Behavioral Healthcare LLC. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website at bbhctherapy.com or engage with our services. Please read this policy carefully. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and any other information you voluntarily provide when contacting us or completing intake forms.
Protected Health Information (PHI): When you submit clinical or health-related information as part of our intake or scheduling process, that information is considered PHI and is handled in accordance with HIPAA.
Website Usage Data: General browsing data such as pages visited, time spent on the site, browser type, and referring URLs, collected through standard web analytics tools.

2. How We Collect Information

Information may be collected through:

Contact and intake forms on our website
Direct communications via email or phone
Scheduling and client portal interactions
Standard website cookies and analytics tools

3. HIPAA Compliance & SimplePractice

Be. Behavioral Healthcare takes the privacy and security of your health information seriously. All client data—including intake forms, clinical records, and appointment information—is collected and stored through SimplePractice, a HIPAA-compliant electronic health records (EHR) and practice management platform.

SimplePractice maintains all data on their secure, HIPAA-compliant servers. Be. Behavioral Healthcare does not independently store your Protected Health Information on our own servers or on this website. SimplePractice’s use of your data is governed by their own privacy practices and Business Associate Agreement (BAA) with us.

For more information about SimplePractice’s data practices, visit: simplepractice.com/privacy-policy

4. How We Use Your Information

We use the information we collect to:

Provide, coordinate, and improve our behavioral healthcare services
Schedule appointments and communicate with you about your care
Respond to inquiries submitted through our website
Comply with legal and regulatory obligations, including HIPAA
Improve the functionality and user experience of our website

We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.

5. Disclosure of Information

We may share your information only in the following circumstances:

With your consent: We will share information when you have explicitly authorized us to do so.
For treatment and care coordination: We may share PHI with other healthcare providers involved in your care, as permitted by HIPAA.
As required by law: We may disclose information when required by applicable federal, state, or local law, legal process, or government request.
Business Associates: We share information with service providers (such as SimplePractice) who have signed a Business Associate Agreement and are contractually obligated to protect your information.

6. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to understand how visitors interact with our site. This data is aggregated and used solely to improve website performance. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

We do not use cookies or analytics tools to collect, track, or store any Protected Health Information.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect the information we handle. Client health data is stored exclusively within SimplePractice’s HIPAA-compliant infrastructure, which employs encryption, access controls, and routine security audits. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal or health information we hold about you
Request corrections to inaccurate information
Request restriction of certain uses or disclosures of your PHI
Receive an accounting of disclosures of your PHI
File a complaint with the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

9. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Be. Behavioral Healthcare

Website: bbhctherapy.com

Email: admin@bbhctherapy.com

Phone: (413) 264-2620

Address: 1129 Riverdale St. #1009
West Springfield, MA 01089